Norman Vincent Peale
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Success Stories
Secrets For Successful Communication
Everything we do in life requires communication with others. Success often hinges on how well we understand others and how well they can understand us. The greatest idea in the world is nothing until it is shared and developed.
1. Check your motive.
Ask yourself, 'What is my motive for saying or writing this?' If your motive isn't positive or productive, you cannot expect a positive or productive response.
2. Get to the point.
If you cannot summarize your message in 60 seconds, you may not understand it well enough to communicate it in more detail.
3. Stick to the point.
Make it clear where you are going with your communication and stay with it. People do not like to be kept in the dark unless it's a mystery movie.
4. Remember that your body speaks volumes.
Up to ninety percent of communication is visual. When you speak, your listeners are watching to be sure that your facial and body clues match what you are saying.
5. Check your tone.
The written word, in particular, is often much more harsh than intended. Let important written messages sit for a day before you send them and read them for tone as well as content.
6. Say what you mean and mean what you say.
People, while trusting by nature, are very perceptive and can find any hint of insincerity or lack of credibility.
7. Listen first for understanding.
To listen effectively you must care for those you're listening to:
Concentrate - focus on the speaker.
Acknowledge - through body language, nod your head occasionally or say uh-huh.
Respond - ask questions for clarification and interest.
Empathize - share in their emotions and feelings.
8. Practice, practice, practice.
Writing and speaking, as arts, improve with study and practice.
9. Get help with tough communications.
Bounce your ideas off friends and/or associates. They can provide a clarifying perspective for you.
10. Simplicity is better.
Don't hide behind phrasing. Complex, wordy communications may leave understanding behind in an alphabetical dust. Choose clarification over obfuscation.
Author Unknown
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